FAQs
Why choose Cyber Nest?
Simplifies complex IT, enhances security, offers scalable solutions, and provides 24/7 expert support.
How is data security ensured?
Multi-layered approach: advanced tools (firewalls, endpoint protection), proactive monitoring, secure cloud configurations, and policy guidance.
What’s included in tenant management?
User setup, access controls, security configurations (MFA), threat monitoring, and environment optimization.
Is hosted app access secure?
Yes. Secure internet connection to centralized data centers.
QuickBooks Desktop vs. Online?
Desktop retains full features + cloud accessibility; Online is web-native with a different interface.
Do you manage SharePoint?
Yes. Permissions, updates, security, and performance optimization.
BYOD compatible?
Yes. Secure access without storing company data on personal devices.
How is Cybernest different?
Managed service: security, backups, performance optimization, and expert support included.
Why use multiple clouds?
Leverage strengths (e.g., Azure for Microsoft tools, AWS for infrastructure), avoid lock-in, optimize costs.
Benefits of managed DNS?
Faster lookups, DDoS protection, redundancy, and complex record management.
CI/CD support?
Yes. Automated pipelines for streamlined development/deployment.
Difference from MDM?
Endpoint Security emphasizes OS-level controls; MDM focuses on mobile/BYOD.
Firewall management?
Yes. Rule configurations, firmware updates, and threat monitoring.
License handling?
Included in service fee or managed collaboratively (clarified in proposals).
Supported OS?
Yes. Rule configurations, firmware updates, and threat monitoring.
Cost spike alerts?
Yes. Budget tracking and anomaly detection.
Benefits for MSPs?
Yes. Rule configurations, firmware updates, and threat monitoring.
M365 backup?
Yes. Protects against ransomware, accidental deletion, and retention gaps.
Recovery time?
Defined during planning; prioritized for minimal downtime.
How is pricing structured?
Subscription-based, tailored to your needs (users/devices, environment complexity). Transparent proposals post-consultation.
Can you help choose licenses?
Yes. Cost-effective recommendations based on team workflows.
How is security enhanced?
Advanced threat protection, MFA enforcement, and continuous monitoring beyond default settings.
Who handles backups?
Cybernest manages scheduled backups as part of hosting.
Beyond file storage, what can SharePoint do?
Build collaboration sites, intranets, task lists, and enable metadata/search for easy file retrieval.
VDI vs. RDS?
VDI: Full personalized OS; RDS: shared server/app access.
Performance lag?
Optimized for responsiveness; depends on internet speed and resource allocation.
Uptime expectation?
High availability with fast load speeds (details in SLAs).
How is security maintained?
Unified policies, cross-platform monitoring, and consistent tool configurations.
What is DevOps?
Combines culture, tools, and practices to accelerate software delivery and reliability.
Device coverage?
Focus on Windows laptops/desktops with policies for encryption, antivirus, and compliance.
VPN reliability?
Strong encryption, high availability, and 24/7 troubleshooting.
Benefits vs. on-prem?
No hardware costs, expert management, scalability, and high availability.
BYOD security?
Yes. Rule configurations, firmware updates, and threat monitoring.
What’s monitored?
Performance, security, costs, and resource health across AWS/Azure/GCP.
How does white-labeling work?
Services delivered under your brand; clients unaware of Cybernest’s involvement.
Threats blocked?
Phishing, malware, BEC, spam.
Backup vs. Archive?
- Backup: Quick recovery from data loss.
- Archive: Long-term retention for compliance/eDiscovery.